Shipping & Delivery Policy
At Natural Frankincense Products, we aim to deliver your orders quickly and securely. Below is important information regarding our shipping process, costs, and estimated delivery times.
Processing Time
Order Confirmation: After placing an order, you will receive a confirmation email.
Processing: Orders are typically processed within 1 to 2 business days, excluding weekends and public holidays.
Dispatch: Once processed, orders are shipped immediately. You will receive an email with your tracking number as soon as your order is on its way.
Shipping Rates
We offer various shipping options to meet your needs:
Standard Shipping: Approximately $50 – (5 to 6 business days within the region).
Express Shipping: Approximately $70 – (2 to 8 business days within the region).
International Shipping: Available to selected countries; rates are calculated at checkout. Delivery times vary based on customs and the destination country.
Note: Orders over $300 are eligible for Free Standard Shipping to Europe and the United States.
Delivery Times
Estimated delivery times vary by location and selected shipping method:
Local Shipping: 1 to 3 business days, depending on the location.
International Shipping: 5 to 9 business days, subject to customs clearance and local delivery schedules.
Please note that delays may occur during peak seasons, holidays, or due to unforeseen circumstances beyond our control, such as weather disruptions.
Order Tracking
Once your order has shipped, we will send you a tracking link via email. You can monitor your order status directly through the shipping carrier’s website.
Customs, Duties, and Taxes (International Orders)
For international orders, customs duties, import fees, or taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees. Please check with your local customs office for more information.
Lost or Delayed Shipments
If your order is delayed beyond the expected delivery date or appears to be lost, please contact our customer service team at SALES@NFPRODUCTS.COM or +968 95751171. We will work with the carrier to resolve the issue immediately.
Shipping Restrictions
Due to regulations, we cannot ship to certain countries or regions. If your address is outside our shipping zones, you will be notified during the checkout process.
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